We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
If you need to contact us please use our "contact us" page.
We aim to deliver the best possible customer experience and we therefore adhere to current legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.
Methods of Payment
We accept Visa, Mastercard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. Payment must be made prior to delivery unless prior arrangements have been agreed with Paddy and Scott’s Cafes Ltd.
The total cost of your order is the price of the products plus delivery charges, if they apply.
All orders with credit details are encrypted and emailed to us at Paddy and Scott’s Cafes Ltd. We will decrypt this email to obtain your credit card information which has to be approved by our credit card processing company prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with Paddy and Scott’s Cafes Ltd you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
We aim to despatch all orders within two to five working days. During peak mail order periods (for instance, Christmas season), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
The Paddy and Scott’s online shop can only accept orders from within the United Kingdom, with a valid postcode. Due to high postage costs, this does not include Northern Ireland, the Isle of Man, the Channel Islands and the Orkney and Shetland Islands. However, Paddy and Scott’s Cafes Ltd is very happy to take orders from these destinations and elsewhere over the phone. Please call us on (lo-call rate) 0844 477 85 86 and we will happily take your order. Alternatively, note your order in the ‘contact us’ feedback form, together with your contact details, and someone will contact you with a despatch price.
Please note that due to bio-terrorism legislation introduced in the United States of America following September 11, it is no longer commercially viable for us to ship mail order coffees to this country. Please accept our apologies.
Where goods are unavailable, or out of stock, Paddy and Scott’s Cafes Ltd will advise customers appropriately through the online shop.
Cancelling your Order Prior to Delivery
You may cancel your order at any time up to the time prior to your item being despatched by telephone 0844 477 85 86 (08.30 - 1800 Monday to Friday). After you have received the goods please refer to our Distant Selling Regulations below:
Distant Selling Regulations
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel, we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. We ask that the goods are returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
Prices are charged according to those published on the site on the day of purchase. Paddy and Scott’s Cafes Ltd reserves the right to alter prices to reflect changes in material costs
As our coffees are a food item, they are therefore zero-rated for VAT purposes.
Paddy and Scott’s Cafes Ltd enter into medium to long-term agreements with coffee farmers and producers. However, due to seasonal variations, some of our coffees may not be available or, for reasons out of our control, we may no longer be able to source coffees from a given farm, co-operative or origin.
In these instances, we may choose to work with another producer from that origin, or, if we feel we cannot source a coffee of sufficient quality, not source from that origin at all.
Payment by cheque
We cannot accept payments made by cheque online.
If you wish to register a complaint or comment please use the details found within the contact us section. You may do so either by phone, fax, email or post. We will deal with your query as soon as possible.
Paddy and Scott’s Cafes Ltd aim to deliver all products in perfect condition and exactly as the customer would wish to receive them. In order to ensure that this policy is maintained, claims of damaged or non-delivered goods should be made to Paddy and Scott’s Cafes Ltd within 24 hours of receipt, Paddy and Scott’s Cafes Ltd will be happy to provide substitute items, full collection and reimbursement, full credit or replacement.
Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the production of some of the goods.
Prices are subject to alteration and changes in VAT without notice. Should a product not be available we will contact you to discuss an alternative product.
This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.
Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.
At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.
We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.
From time to time we may use the information gathered in order to send you promotional information from Paddy and Scott’s Cafes Ltd. We have however, within Paddy and Scott’s Cafes Ltd adopted a policy allowing you to opt out at any time. You can at any time 'contact us' and we will opt you out of any aspect of our marketing programme.
We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.
We collect the following information from your order: name, email address, billing address credit card information, and telephone number. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.
Privacy policies of link sites
While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact us" page.
The site uses credit card encryption, to ensure a safe and secure shopping experience. All messages containing credit/debit card details between the site visitor and the server are secured through the encryption process. Customer and credit/debit card details are retrieved by the Paddy and Scott’s Cafes Ltd team via a decryption key. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.
Damage to your Computer
Paddy and Scott’s Cafes Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Paddy and Scott’s Cafes Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The Cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.
Please note that nothing contained within these terms and conditions affects your right as a consumer.
All material, images, text, packaging design and other information found on this site remains the property of Paddy and Scott’s Cafes Ltd and cannot be used without the expressed permission of Paddy and Scott’s Cafes Ltd.
Paddy and Scott’s Cafes Ltd cannot accept responsibility for any misuse of our website