We aim to despatch all orders within three working days. During peak mail order periods (for instance, Christmas season), this time-frame may be extended slightly, although every effort will be made to despatch your order as soon as possible. The last date for ordering before Christmas is the 17th December. Normal service resumes on 2nd January.
The Paddy and Scott’s Café online shop can only accept orders from within the United Kingdom, with a valid postcode.
We ship most domestic orders with Royal Mail who aim to deliver to addresses in urban areas by 3pm every working day and addresses in rural areas by 4pm every working day (exceptions are made for remote areas with limited transport links such as the Highlands and Islands of Scotland). Whilst our aim is to meet these times wherever possible, there may be slight delays in some extreme circumstances, e.g. traffic delays or adverse weather conditions.
Please note that due to bio-terrorism legislation introduced in the United States of America following September 11, it is no longer commercially viable for us to ship mail order coffees to this country. Please accept our apologies.
Where goods are unavailable, or out of stock, Paddy and Scott’s cafes Ltd will advise customers appropriately through the online shop.
Returns and refunds
If you are unsatisfied with the contents of your despatch please refer to our Distant Selling Regualtions policy or contact email@example.com